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Frequently Asked Questions

Answers to your most commonly asked questions are right here. Click on the title to expand answers.

What is Betternest?

It is a platform that allows you to find professional home organizers that match your organization needs and budget.

What are design and organization stories?

They are photos and stories of people sharing their beautiful home and showcasing their design creativity! You can browse hundreds of design pictures posted by both professionals and users from around the world. You can post your own home organization and  design photos and get feedback from the community on your design style!

What are lookbooks?

Lookbooks are albums and collections of design photos that you love. You can save your lookbooks for inspiration, share with friends or with a design professional.

Who are the home organizers on this platform?

Our platform has professional home organizers, many of whom are BCPO certified with education training through NAPO, providing exceptional services to our users. Most professionals also carry small business insurance policies for any unseen events.

How does finding and booking an organizer work?

Use our easy filtering system to find a home organizer that meets your style and budget needs, and book your first consultation directly on the platform.

How can I discuss a project with an home organizers?

We have an easy to use messaging system that allows users and professionals to communicate directly with each other. You can contact any organizer and discuss any questions you may have about their packages or services before making any booking.

How much does it cost?

Betternest is free to use! If you choose to hire a professional, you will be shown that professional’s package or hourly pricing. Each organizer offers a variety of packages at different prices. We take pride in having professionals offer their most affordable prices while consistently providing quality work.

What is a package?

Packages are all-inclusive pricing of a complete design project offered by our organizers. These packages can range from “Starter Package” to “Full Pantry Package” to “Complete Home Organization.” Package descriptions are detailed and describe exactly what is being offered.

Organizers can also offer hourly pricing, in which case, the pricing will by exclusive to your specific organization project.

How much is Betternest’s service fee with a booking?

All of our fees are waived and free at this time so that we can help you with your organization needs.

How does Betternest process payments?

Our payment system is designed to make processing payments very simple. After a organizer accepts a booking, they will invoice you for the package, hours, or materials. When you pay the invoice, we will safely hold the payment until the specified tasks are completed. When your professional completes the tasks, Betternest will release the payment to them. All invoices, transactions and payment history is always available to be viewed on your profile.

How can I contact Betternest?

We provide 24/7 customer service. We answered the most common questions here on this page. However, if you have further questions, please contact our support at

I am a organization professional. How can I sign up on Betternest?

We are happy to have you join us! Organizers can sign up and list their services here . And feel free to browse our Organizer FAQs for any questions that you may have.

Want to mail us?

Our address is:
3277 S. White Road, #171
San Jose, CA 95148
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